7 Just-in-Time Learning: Performance Support for the Modern Workplace

Discover how competency-based learning can revolutionize corporate training by focusing on individual skills and knowledge mastery, leading to more efficient and personalized employee development. Explore the benefits of this approach, including increased engagement, enhanced performance, and a measurable impact on organizational success.

Discover how moving from scripted responses to empowering customer service representatives to make judgment calls can enhance customer interactions and satisfaction. Learn why adapting training methods to focus on judgment rather than scripts can lead to more personalized and effective customer service experiences.

Learn how strategic resource allocation can optimize corporate training programs, ensuring maximum impact with minimal resources. Discover key insights on prioritizing training initiatives and allocating budgets effectively to drive employee development and organizational growth.